The “administration and office management professional” training program is an extensive course, aimed at upskilling office administrators, be it related to the core areas of role awareness, communication or presentation skills. The attendants will also learn unique techniques for time and stress management. This training program has been planned out keeping in mind both the traditional and up to the minute trends and requirements of the given field. This makes the course an ideal learning opportunity for all of its participants. Please make a note that a custom proposal can also be acquired, if you have different training requirements for your team.


Who Should Attend?

This program is ideal for executive secretaries, Administrators, assistants, existing or prospective office managers/senior administrators, junior-level employees and supervisors.


Course Objectives

As this useful course will be completed, the participants will have to ability to:

  • Describe and understand the role of the office manager/administrator
  • Put in place communication-relevant tactics essential for carrying out responsibilities in an effective manner
  • Jot down the main reasons of stress and apply the techniques essential to control them
  • Organize meetings efficiently
  • Develop a service attitude and mindset aimed at the internal and external customer
  • Apply time management techniques compulsory for optimum office output
  • Take telephone calls in the most proper and professional manner


 Course Outline

The Role of the Office Manager/Administrator

  • Perception versus Reality
  • Be a “Star” at Work
  • Competencies for Success
  • Recognizing your role

Effective Communication Skills

  • Improving Credibility and Attaining Recognition
  • Significance of a Positive Attitude
  • Vital Benefits of Assertiveness
  • Selling your Ideas to Coworkers, Subordinates, Management and Clients
  • Tips on preparing a Dynamic Professional Presentation

Written Communication

  • Professional Business Writing Style
  • Methodology and Layout
  • Achieving your Objective with the Audience
  • Audience’s Expectations

Serving the Internal and External Customer

  • Identifying the Needs of Internal and External Customers
  • Complaint Handling
  • Unplugging Services Barriers
  • Providing Outstanding Service

Stress Management Techniques

  • Creating a Comprehensive Stress Management Plan
  • Symptoms and Causes
  • Identifying personal Stressors

Managing Time

  • Identifying and Eradicating Time-Wasters
  • Setting Goals and Priorities
  • Using Techniques to Control and Improve Effectiveness
  • Planning and Managing Time for Self and Others
  • Preparing Time Logs and Learning from Them

Organizing Meetings

  • Elements of an Effective Meeting
  • Preparing the Agenda
  • Recording Minutes of Meetings, generally known as MOM

Proper Usage of Telephone

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Handling Difficult Callers
  • Classifying Common Phone Problems and Finding Solutions


Course Curriculum

No curriculum found !

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  • 10 Days