The following course “ZTS revenue assurance and fraud management training course” allows you to understand basic concepts and best practices of Telecom Revenue Assurance and the program comes with the aim to equip you with skills to plug the drain on revenue and maximize profits

This training program has been planned out keeping in mind both the traditional and up to the minute trends and requirements of the given field. This makes the course an ideal learning opportunity for all of its participants. Please make a note that a custom proposal can also be acquired, if you have different training requirements for your team.

The mandate to consolidate, migrate or transform your technical and operational infrastructures to improve performance and workplace productivity is also equally critical, while it is also all-important to lower IT network, data center and operational costs. Our approach for this program is holistic;

  • Introduction to network types, technologies and services
  • Intro OSS/BSS systems and common RA processes
  • Intro to Telephony and Telecommunications
  • Churn minimization
  • Billing systems integration
  • Ordering and service delivery automation
  • Service cost savings
  • Revenue Assurance (RA) Concepts and Best Practices
  • The impact of RA on your business
  • What causes RA
  • Revenue Leakage
  • Revenue Loss
  • Fraud
  • Provisioning and workflow
  • Business Process Management (BPM)

 

Who is this Program for?

This program is ideal for internal auditors, financial controllers, Revenue assurance managers, engineers, application support professionals, project managers, fraud analysts, product managers, OSS/BSS professionals, newcomers to the field of Revenue Assurance and Fraud Management, triple-play providers and revenue assurance personnel from Tier 1/Tier 2 communication companies (both fixed line and mobile), and Billing managers.

Course Objectives

The participants of this program will gain knowledge and skills to:

  • List the effect of next generation networks and services on Revenue Assurance.
  • Spot, examine, fix, and reclaim revenue leakages
  • Comprehend how the mediation system can be helpful as a revenue assurance tool
  • Receive and utilize a review of fraud management systems and procedures
  • Improve end-to-end Revenue Assurance Strategies and Implementation
  • Outsmart fraud by subscribers and distributors
  • Discover the importance of cost-effective service provisioning
  • Review audits and tests that can be used to identify errors in network integrity
  • Discover cost-effective customer retention plans
  • Outline proper data mining and data warehousing will impact the Revenue Assurance implementation
  • Measure and report on the financial impact of revenue-assurance findings

 

Course Outline

Key Concepts behind Revenue Assurance (RA)

  • Overview of Data, Voice, VPN, Messaging and Collaboration, Cloud and Internet Services
  • Overview of OSS and BSS
  • OSS/BSS Common Processes
  • Telecommunications Technologies and Services
  • Overview of Mobile Networks
  • What is Revenue Assurance (RA)?
  • Revenue Assurance concepts and best practices
  • Overview of Telecom BSS/OSS
  • Technology Definitions
  • Revenue loss occurs at the product design
  • Problem of debt collection
  • People Factors
  • Examining the current definitions
  • Why Revenue Assurance is important
  • The Billing Process Model
  • The root causes of CDRs and billing errors
  • Culture and communications
  • Network management, marketing, customer services and billing departments
  • Populating the Billing Process Model
  • Switches, mediation, billing and customer care systems
  • Revenue assurance department as a profit center

Significance of Revenue Assurance in Today’s Market

  • Pre-Sales and Sales Processes
  • Cost-Effective Service Provisioning
  • Rating, Tariffing and Billing
  • Effective Collection Processes
  • Reducing Bad Debt and Fraud
  • Policies for Termination and Churn Management
  • A Total Optimized End-to-End Revenue Assurance Strategy
  • Discovering Errors in Network Integrity
  • Mediation System as a Revenue Assurance Tool

Calculating to Manage Performance

  • Revenue Assurance Complexity and Advantages
  • Tools and Methods for RA Improvements
  • Processes
  • Capabilities
  • Tools
  • Technologies with quantifiable, monetary benefits
  • Revenue Assurance’s Key Performance Indicators (KPIs)
  • The cost of failures – lost revenue and customer complaints, illustrated with real life statistics and case studies
  • Benchmarking against competitors as a key input to setting your own performance targets
  • Deciding what to measure and how Setting performance targets – what is reasonable, economically achievable and retains competitive differentiation
  • Performance reporting

The Role of Auditing in Revenue Assurance

  • Using the Billing Process Model to design an effective audit program
  • Who should audit? The audit team skills
  • Getting business value from audits and keeping audit costs down
  • Regulation: Issues and the operator response

Some Key Revenue Assurance Processes

  • Tables Management
  • Event Management and Control
  • Error Management
  • End-to-End Reconciliation
  • Metrics and Management Reporting
  • User Acceptance Testing
  • Invoice Processing and Distribution
  • Rate and Invoice Verification
  • Systems Interface Management
  • Problem Resolution and Tracking

Rating and Billing

  • How Billing Impacts the RA’s Bottom Line
  • Potential Problem Areas
  • Problems with the Billing System
  • Problems with Staffing
  • Problems with Outsourcing
  • Printing and Formatting
  • Issues with Billing Cycles
  • Problems in the Billing Process
  • Interconnect Billing
  • Problems with Dishonest Trading Partners

Reason Behind is Revenue Assurance’s Important in Today’s Telcos

  • The Cost of Revenue Leakage
  • The idea of Revenue Maximization
  • Establishing RA Priorities
  • Provisioning in Next Generation Networks
  • Systems for Automated Service Provisioning
  • Workflow Management
  • Distinguishing Between Network Provisioning and Service Provisioning
  • Service Provisioning in the Organization
  • Inventory Management
  • Provisioning and Activation
  • Provisioning Fixed Network Services
  • Provisioning Basic Mobile Services

Network Operations

  • Network Provisioning Errors
  • Assuring Network Integrity
  • Use of Network for Non-Revenue-Generating Traffic
  • Various Technical Frauds
  • Detecting Network Fraud

Mediation

  • CDRs, xDRs and IPDRs
  • Detecting, Aggregating, Correlating and Distributing of data
  • Filtered Data
  • Loss of CDRs/IPDRs at the Switch and at the Mediation
  • The Role of Mediation in IP Applications
  • Customer Intelligence
  • Network Measurement Applications
  • QoS Measurement
  • Network Optimization
  • Role of Middleware and EAI

Revenue Assurance Best Practices

  • Process Improvements and ROI
  • Overcoming organizational barriers to Revenue Assurance program
  • Overcoming cultural barriers to Revenue Assurance program
  • Automated OSS-to-BSS Reconciliation
  • Interconnection Billing Disputes
  • Tools to Stop Revenue Leakage
  • Reporting Tools
  • Testing Tools
  • Analysis Tools
  • Adaptive Revenue Assurance
  • Tools and Methodologies
  • Revenue Assurance Framework
  • Operation Assessment and Improvement
  • Price Plan & Rate management
  • Major Future Problems
  • Advanced Topics
  • Case Studies and Workshop

Collection to Minimize bad Debt

  • Debt Collection Processes
  • Problems of Third Party Debt
  • Tools to Control Bad Debt

Termination and Churn

  • Ensuring Error-free Deactivation
  • Churn Management
  • Why Churn Management is Important
  • Organizational Aspects of Revenue Assurance
  • Managing Mergers and Acquisitions
  • Integrating Prepaid and Postpaid Mobile Services
  • Partner Relationship Management for Next Generation Services
  • The Impact of Next Generation Networks and Services

Fraud Management

  • Introduction to telecoms fraud
  • Controls and risks
  • Fraud management lifecycle
  • Investigation processes and workflows
  • Fraud team structure
  • Evolution of fraud detection, and the strategies to tackle the various types of fraud

Sources of Revenue Leakage

  • Why Revenue Leakage Occurs?
  • Potential Causes for Revenue Leakage
  • Collection Failures
  • Parsing Failures
  • Overrun Error Logs
  • Bad Correlation
  • Time Expirations for Matching
  • Billing System Rejection
  • Identification Failure for Higher Order Events
  • Other Sources

Revenue Assurance Audits

  • Sale & Marketing
  • Ordering & Activation
  • Customer Care
  • Network Operations
  • Interconnection
  • Rating & Invoicing
  • Finance
  • Fraud

Course Curriculum

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PRIVATE COURSE
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  • 10 Days
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